Privacy Policy

Your privacy counts. This policy describes how Tranquilbirchkeep collects, uses and protects personal data of guests and visitors to this website.

Last updated: 2026-07-20 · Effective immediately.

1. Who we are

Tranquilbirchkeep ("we", "us", "our") runs the website at https://tranquilbirchkeep.online/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy-related questions please write to [email protected].

2. Information we collect

We gather the following categories of information:

• Reservation details: name, address, contact information, payment data, dates of stay, dietary and accessibility preferences.
• Communication data: messages you send via our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is processed solely to deliver and refine our services, including:

• To handle reservations, payments and to deliver the services you book with us.
• To stay in touch about your stay, issue confirmations and answer enquiries.
• To meet legal duties (tax records, anti-money-laundering, gaming licence requirements).
• To refine our website and services, guided by aggregated, privacy-respecting analytics.
• To send marketing messages when you have clearly consented; you may unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom we rely on the following legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in operating a safe and reliable website.

5. Sharing of personal data

We do not sell personal data. We disclose it only to: trusted service providers working on our behalf (payment processors, booking systems, IT hosting) under written contracts; public authorities where the law demands it; and successors in the event of a corporate reorganisation.

6. Cookies

This website uses strictly necessary cookies to operate. Optional analytics and marketing cookies are placed only after you consent via our cookie banner. You can withdraw consent at any time by clearing your browser storage for this site.

7. Data retention

We keep reservation and accounting records for the span required by tax and gaming-licence law (typically 10 years). Marketing data is held only while your consent stays valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you may access, correct, erase, restrict or object to the processing of your personal data, and you hold the right to data portability. To use any of these rights please contact [email protected]. You may also lodge a complaint with your local data protection authority.

9. International transfers

Where personal data moves outside the European Economic Area, we secure an adequate level of protection through Standard Contractual Clauses or equivalent measures.

10. Children

Our website is meant for adults aged 18 and over. We do not knowingly gather personal data of children under 16. If you think such data has been supplied, please contact us so we can remove it.

11. Changes to this policy

We may revise this policy from time to time. The "Last updated" date at the top of this page marks the current version. Material changes will be announced through this website.